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You can contact your regional Access to Work contact centre to check whether you can get help. Alternatively, ask the Disability Employment Adviser (DEA) at your local Jobcentre Plus about the Access to Work grant scheme. Here’s the process:

1. The AtW Adviser will normally speak to the employer and the employee to arrive at the most effective solution. In the majority of cases, this can be done over the telephone; however, a visit can be arranged if necessary. Sometimes specialist or technical advice may be needed, which the AtW Adviser will help arrange.

2. The specialist adviser (e.g. dyslexia specialist) will arrange an appointment to visit the individual in the workplace to carry out an assessment of needs. The specialist then writes a report recommending appropriate equipment, support and adjustments and forwards it to the Access-to-Work adviser.

3. The Access-to-Work adviser uses the report to help decide on the support required. The Employer is then responsible for arranging the agreed support.


Contacting Access to Work

When you contact Access to Work you may need:

  • Your National Insurance number
  • Your workplace address, including your postcode
  • The name, email address and work phone number of a workplace contact,
    e.g. your manager
  • Your unique tax reference number (if you’re self-employed)
  • The name of your New Enterprise Allowance mentor (if you have one)


Access to Work
Telephone: 0345 268 8489
Textphone: 0345 608 8753

Operational Support Unit
Harrow Jobcentre Plus
Mail Handling Site A
WV98 1JE

Your Access to Work centre can tell you more about this. You should contact the nearest Access to Work centre to where you live. 

Contact this centre if you live in:

  • South East England
  • East of England
  • London

Telephone: 0208 426 3110
Textphone: 0208 426 3133

Contact this centre if you live in:

  • South West England
  • Wales
  • West Midlands
  • East Midlands

Telephone: 0292 042 3291
Textphone: 0292 064 4886

Contact this centre if you live in:

  • Scotland
  • North West England
  • North East England
  • Yorkshire and Humberside

Telephone: 0141 950 5327
Textphone: 0845 602 5850


What might you be entitled to?
What can Launchpad offer?

Further information

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